Why having a website is so important, even if you are not planning to sell online.

"A few days ago on a busy school night, my wife called and asked me to pick up some dinner on the way home. She mentioned a restaurant we like, even though we don't get to it often, and asked me to look up their menu online so we could figure out what to get.

Yet try as I might, I couldn't find their website. It finally dawned on me that they did not have one. But since we had not been there in quite a while and could not remember everything on their menu, we decided to get dinner from another place."

Steve Straus, USA Today